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Keynote Speaker Virtual Event: Achieving the Ultimate Guest / Resident / Client Experience – Dawn Landry, Authentizity, LLC

Much has been written over the past several decades about customer service.  From loyalty programs to quantitative and qualitative surveys, the efforts are exhaustive and have become more chatter (and an outlet for complaints) rather than a true and sincere platform to better the experience of your guests, residents or clients.  According to the Harvard Business Review’s Know the Difference Between Customer Service and the Experience: ‘Your guest, resident or client experience is the sum of all interactions across company touchpoints.’  


• Tips to advance authentic and long-lasting relationships with our clients by providing proactive, transparent guidance and support by the team at all levels.  

• Considerations — in order to achieve the ultimate guest, resident or client experience, we must invest in our employees’ experiences.

• Resources available if needing a next step outreach.

• Interactive Exercise to begin defining a quality program for any organization, at any level.


Presentation Slide Deck:

Achieving the Ultimate Client Experience


April 1, 2021


2:00 PM - 3:00 PM


  • Dawn Landry
    Dawn Landry
    Bestselling Author | B2B Growth Strategist | Speaker | Gallup-Certified CliftonStrengths(R) Coach

    Dawn F. Landry lives in Houston, Texas with her loving husband, Daran. They are passionate animal lovers and share their home with their third generation of rescued pups. Dawn is a big dreamer with a strong faith in surrendering to God’s Will. She loves to travel and experience new cultures, and she is also a passionate appreciator and collector of art.

    When not being an unintentional care coach, Dawn is an award-winning and respected business professional, working with clients throughout Texas. She has spent the bulk of her 28-year-career in Houston’s corporate real estate industry, excelling in business development and marketing leadership positions within the region’s largest economic development organization, as well as international commercial construction companies.

    In February 2017, Dawn founded Authentizity as an independent business growth strategist to assist companies with customized programs designed to advance their leadership proficiencies, team alignment, and outreach effectiveness. She became a Gallup-Certified CliftonStrengths® Coach and then leveraged that tool to provide consulting, training, and coaching services that optimize technical teams’ engagement and productivity.

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