Lisa Gaudioso was first introduced into the senior living world when she was working in Medicare certified home healthcare throughout New England. Her experiences led her to apply for her first Executive Director position, Jesse Marinko, now CEO and President at Phoenix, hired her and welcomed her into the world of senior living. Lisa has now come full circle and is ecstatic to be back working with Marinko at Phoenix Senior Living. “Being here is like coming home,” says Gaudioso.
In her new role, her main focus is to spend time developing field operation by collaborating with regional leadership and Executive Director teams. She handles day to day operations and is starting her work by creating a strong foundation for her communities. Her short-term goals include helping teams navigate through the unknown and partner with risk management teams to follow COVID-19 protocols and precautions. Phoenix has implemented numerous safety measures throughout the pandemic such as enhanced screening, temperature checks, and following the state and federal guidelines in place.
Long-term, Gaudioso says, “we plan to be the leading provider in senior care in the South East. We are focused on growth and building a strong foundation so we can replicate the Phoenix model and open communities in other states.” Resident care is always at the forefront of Gaudioso and Phoenix’s mind, and they strive to provide top of the line patient centered care every day.
“When it comes to a loved one, everything matters. We want to have meaningful and personalized interactions with residents and their families. Sometimes it is easy to forget the little things, but often times the little things mean the most,” she says.
Especially amidst the pandemic, Gaudioso says the most rewarding part of her job is the thank you’s she receives on a daily basis. She is constantly overwhelmed with appreciation and gratitude for how thankful her residents, their families, and staff have been during this time. Though it has been a challenging year, Gaudioso believes that the demand for senior living will grow as people realize it is the safest place for their loved one to be. To meet this upcoming demand, Phoenix has plans for growth and development in the upcoming years.
Gaudioso is thrilled to be joining the Phoenix Senior Living team and is grateful she was drawn to senior living from her previous occupation. She went from having little experience in the field, to Vice President of Operations, and is confident this is where she is meant to be. Caring for the residents and providing them the quality of life they deserve is infinitely rewarding for not only Gaudioso, but her entire Phoenix team.